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Cookies


About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, other than your email address, which is stored during purchase, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies may result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

Should you choose to proceed with disabling cookies, you can obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

The Cookies We Set

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we may offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Google Analytics: Google Analytics is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the Website and ways that we can improve your experience. These cookies may track your use of the Website, including without limitation, how long you spent on the Website and the pages that you visited so we can continue to provide engaging content. We also use Google Analytics to better understand the behavior of our customers and market our products. Google may also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.

For more information on Google Analytics cookies, see the official Google Analytics page (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage) For more information on Google Analytics cookies, see the official Google Analytics page (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage) and to edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/.

VWO: From time to time, we test new features and make subtle changes to the way that the Website is delivered. When we are testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the Website whilst ensuring we understand which optimizations you appreciate the most. Third Party Optimization companies, like VWO use cookies to provide such services, you can find out more information about the cookies they use in their privacy policies available at: https://vwo.com/knowledge/what-are-the-cookies-stored-by-vwo/

Zendesk: To provide you with online chat support, we use Zendesk. Zendesk may place a number of cookies in your browser. These are known as First Party Cookies and are required to enable to hold session information as you navigate from page to page within the Website. For example, we use cookies on our Websites to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. The relevant privacy policy is available for your review at: https://www.zendesk.com/company/customers-partners/privacy-policy/

Our details

This website is owned and operated by ZenGuard GmbH. We are registered in and our registered office is at c/o Mazars Tax GmbH, Alt-Moabit 2, 10557 Berlin

You can contact us:

(a) [by post, using the postal address [given above]];

(b) [using our website contact form];

(c) [by telephone, on [the contact number published on our website from time to time]]; or

(d) [by email, using [the email address published on our website from time to time]].

Data protection officer

Our data protection officer's contact details are: legal@zenmate.com

Last Updated On: Nov 22, 2019