Cancellation and Refund Policy

When you subscribe to any premium plan of ZenMate, your subscription will automatically renew, and you will be charged at the start of each billing cycle. You must cancel your subscription before the end of your current billing cycle to avoid being charged for the following billing period.


Subscriptions cancellation

When you cancel your subscription, you can continue using your premium features until the end of the billing period during which you cancel. After the end of that billing period, you won't be able to access premium features.

Computer Users: Log in to your user dashboard at https://secure.zenmate.com and go to Transactions. Click on "Cancel Subscription" and follow the steps.

If you subscribed via iTunes for iOS you can find all info here: http://support.apple.com/en-us/HT202039

If you subscribe via the Android Play Store, you will find all info here: https://support.google.com/googleplay/answer/2476088?hl=en&ref_topic=6046221

Subscriptions refunds

Once the subscription fee has been charged, you have 14 days from the start of your first paid billing cycle to cancel your subscription for a refund. If you don't cancel within the time period eligible for a refund, you won't be refunded for the billing period during which you cancel.

After refunded cancellation, your account will be set back to our free plan. We will refund in the same payment method that you initially used to pay for the subscription, at no extra fees. The following payment methods are non-refundable: PaysafeCard, UKash, BitCoin.

Send an e-mail to support@zenmate.com from the e-mail account that is linked to your ZenMate premium account. Please provide the payment details (date, time, payment provider) in your e-mail for quick and easy support.

Free premium trial cancellation

You won't be billed for trying out the premium services during your introductory trial period. Once you’ve canceled your one-time free premium trial, your account will no longer have the option to try a premium trial subscription for free.

If you don't sign up for a premium plan during or after the free premium trial, you will automatically fall back to our free plan.

Free account cancellation

If you don't want to use the free service of ZenMate anymore, send an e-mail to support@zenmate.com from the e-mail account that is linked to your ZenMate account, and tell our support team to delete your account.