EXPOSED

Important Changes to ZenMate: Joining Forces with CyberGhost VPN

A Message for our ZenMate account holders:

ZenMate was founded by two German entrepreneurs with a vision to simplify the world of online security and privacy — and to make it accessible to everyone. The idea was to engineer innovative products with intuitive design that would allow anyone to enjoy a secure and private experience on the internet, regardless of who or where they were in the world.

This same spirit continues to this day as we strive to bring the best possible service to our customers. We’re now at a point where, in order to aim higher — beyond what ZenMate is currently able to offer — we’ve had to review our product development capabilities.

Joining forces with trusted a partner: CyberGhost VPN

We've decided to pursue an engineering partnership that champions the quality and reliability present in our DNA. We didn't need to look very far: Our developers will be joining forces with CyberGhost VPN.

CyberGhost is a trusted VPN, also founded in Germany, with a privacy ethos that closely mirrors our own. It is a trailblazer, being the first VPN to produce a regular Transparency Report — and whose No Logs policy was recently audited by a major third-party consultancy.

New features and benefits

Our new partnership means we can deliver an entirely new experience provided by CyberGhost VPN with several benefits for our ZenMate subscribers, including:

  • 1. More server locations – 91 countries and 117 cities

  • 2. Servers optimized for streaming – constantly tested to work with popular services

    3. Highest possible connection speeds – 10 Gbps servers with unlimited bandwidth

    4. Split tunneling for Android users – traffic routing outside of the encrypted VPN tunnel

    5. More encryption protocols – alternative options, like WireGuard®, with better performance

What this means for our subscribers

There are no changes to your ZenMate account or subscription. However, from March 16th, 2023 your VPN service will be provided by CyberGhost VPN’s mobile and desktop apps.

The ZenMate VPN apps will be supported until May 1st, 2023. After this date, all ZenMate paying subscribers will need to log into a CyberGhost VPN app to access their VPN service.

    1. Log into your ZenMate account.

    2. Access the ‘My Devices’ section to download the relevant CyberGhost VPN apps onto your device(s).

    3. Use your same ZenMate account login details (username and password) to access the CyberGhost VPN apps.

    4. Enjoy your new VPN experience with added benefits.

Important note: ZenMate will continue to manage your paid subscription and handle all customer support inquiries. Members of the CyberGhost VPN support team will not be able to help with ZenMate support questions, as they will not have access to your account. Like ZenMate, CyberGhost VPN is very serious about your privacy — its strict No Logs policy has been independently audited and guarantees a private and anonymous online experience.

We strongly recommend that you log into your ZenMate account and download CyberGhost VPN right away to ensure you’ll benefit from all the new features.

Log into your ZenMate Account

Questions? Concerns? Please read our FAQ below.

For technical or account-specific support, please contact us at support@zenmate.com. Note that the CyberGhost VPN support team will not be able to help with ZenMate support questions, as they will not have access to your account information.

Frequently Asked Questions

The ZenMate VPN apps will be supported until May 1st, 2023. After this date, all ZenMate paying subscribers will need to log into a CyberGhost VPN app to access their VPN service. We strongly recommend that you download the CyberGhost VPN app right away to ensure you’ll benefit from the new features.

All of our PRO plan subscribers will receive access to the CyberGhost VPN mobile and desktop apps as part of their current subscription and at no extra charge. Note that from May 1st, 2023, our browser extension will only offer our standard server locations — our Optimized Streaming Servers will no longer be available via the browser extension, but will instead be included in the several new benefits available by using the CyberGhost VPN desktop and mobile apps. The CyberGhost VPN apps surpass the number of servers, speed, security, and functionality of the ZenMate browser extension. We hope you will enjoy these new benefits.

ZenMate subscribers who purchased via the Apple App Store/Google Play should log into their ZenMate account and download the CyberGhost VPN apps to access their VPN service. Unfortunately, auto-renewal will not be available for subscriptions purchased via the Apple App Store/Google Play, so access to the CyberGhost VPN apps will expire at the end of the current subscription period.

If your ZenMate subscription is due to run out soon, we encourage you to stay protected and take advantage of our exclusive offer with CyberGhost VPN. Any time remaining in your current ZenMate subscription will be added automatically to your new CyberGhost VPN subscription — as long as you use the same email address from your ZenMate subscription when you subscribe to CyberGhost VPN.
As a current ZenMate subscriber, there are no changes to your ZenMate account, subscription, or pricing. However, your VPN service will now be provided by CyberGhost VPN’s mobile and desktop apps. We strongly recommend that you download the CyberGhost VPN app right away to ensure you’ll benefit from the new features.
If your ZenMate subscription has auto-renewal enabled, there will be no changes to your ZenMate account or subscription. The ZenMate VPN apps will be supported until May 1st, 2023. After this date, you will need to log into a CyberGhost VPN app to access your VPN service. We strongly recommend that you download the CyberGhost VPN app right away to ensure you’ll benefit from the new features.
If your ZenMate subscription is not set to auto-renew or has expired, you’ll only be able to access your VPN service until the end of your current subscription period. After this period, it will not be possible to renew or add a new ZenMate subscription. Note that from May 1st, 2023, you will need to log into a CyberGhost VPN app to access your VPN service.

If your ZenMate subscription has expired or will expire soon, we encourage you to stay protected and take advantage of our exclusive CyberGhost VPN offer for ZenMate subscribers. Any time remaining in your current ZenMate subscription will be added automatically to your new CyberGhost VPN subscription — as long as you use the same email address from your ZenMate subscription when you subscribe to CyberGhost VPN.
Due to technical restrictions between the different services, we’re unable to offer certain CyberGhost VPN features to ZenMate subscribers, including Smart DNS and account add-ons. However, we’re confident that the many new features that will be available to our ZenMate subscribers will enhance their overall VPN experience.

If you would like to access the full suite of CyberGhost VPN features, we encourage you to take advantage of our exclusive CyberGhost VPN offer for ZenMate subscribers.
No. Please use your login credentials from ZenMate to access your CyberGhost VPN service once you’ve downloaded the CyberGhost VPN app(s). If you need any help, please visit the ZenMate Support Portal or contact us at support@zenmate.com.

ZenMate will continue to manage your paid subscription and handle all customer support inquiries. Note that the CyberGhost VPN support team will not be able to help with ZenMate support questions, as they will not have access to your account.
CyberGhost VPN will not have access to your ZenMate account. ZenMate will continue to manage your paid subscription and handle all customer support inquiries — note that the CyberGhost VPN support team will not be able to help with ZenMate support questions, as they will not have access to your account.
We’ve taken strict steps to ensure that your ZenMate credentials will not be logged by CyberGhost — the use of credentials for authentication will happen via API, so CyberGhost will not know which ZenMate users are logged onto their apps. The only information CyberGhost VPN will have is a total number of ZenMate users using their apps.

ZenMate will continue to manage your paid subscription and handle all customer support inquiries. At no point will your login and payment details be shared with CyberGhost VPN.
CyberGhost VPN is incorporated in Romania — a country with some of the strongest data protection laws in the European Union. Its engineering base, however, is located in Germany. The ZenMate engineering team will be joining forces with the CyberGhost VPN team located in Übach-Palenberg, near Aachen.
From March 16th, 2023, we will no longer offer the creation of new ZenMate accounts or purchases of new subscriptions. ZenMate will remain a gateway to digital privacy and security, offering solutions that help you protect your identity online.

We encourage you to stay protected by taking advantage of our exclusive CyberGhost VPN offer for ZenMate subscribers. Any time remaining in your current ZenMate subscription will be added automatically to your new CyberGhost VPN subscription — as long as you use the same email address from your ZenMate subscription when you subscribe to CyberGhost VPN.